Frequently Asked Questions
How much do you charge?
Charges vary depending on your precise condition. As a guideline, assessments cost £50-£60 and physiotherapy treatments cost £48. Please see our Pricing page for more deatils
Can I pay with a credit card or cheque?
You can pay with credit cards, debit cards and cheques. Please see our pricing page for further information.
I need to cancel my appointment - what should I do?
Cancellation cost £20. Cancellations need to be made a full 24 hours before your appointment or you will be liable for the full cost of the session. We don’t like to do this so please give as much notice as possible, it is much appreciated.
How long is a treatment?
Unless specified most treatments are booked as 30 minute slots. Classes vary so it is best to check with reception.
What should I wear?
Shorts and T-shirt or vest top that doesn’t restrict movement for your physio treatments.
I have health insurance, am I covered?
You may need to contact your provider, and we need a membership number and an authorisation number. If you don’t have one, check your insurer’s website to see how you can get one. Any problems or to confirm, please contact us to discuss your situation.
Which health insurance do you accept?
We are Physio First practitioners, and we accept AXA, WPA, Aviva, Exter Friendly. We have relationships with a number other providers so it is worth checking with us first. We like to avoid administration getting in the way of good health.
Can I buy BPPP Gift Vouchers?
Yes, we offer Gift Vouchers which can be used in full or part payment for any of our services. Please contact Reception for further details.