Frequently Asked Questions
How much do you charge?
Charges vary depending on your precise condition. As a guideline, physiotherapy assessments cost £55 and a follow-up physiotherapy session is £50. Hourly physiotherapy rates are £60 if agreed with your physiotherapist in advance. Please see our Pricing page for more details
Can I pay with a credit card?
You can pay with credit cards and debit cards. Please see our pricing page for further information.
I need to cancel my appointment - what should I do?
Cancellations need to be made a full 24 hours before your appointment or you will be liable for the full cost of the session. We don’t like to do this so please give as much notice as possible, it is much appreciated.
How long is a treatment?
Unless specified most treatments are booked as 30 minute slots.
What should I wear?
Shorts and T-shirt or vest top that doesn’t restrict movement for your physio treatments.
I have health insurance, am I covered?
You may need to contact your provider, and we need a membership number and an authorisation number. If you don’t have one, check your insurer’s website to see how you can get one. Any problems or to confirm, please contact us to discuss your situation.
Which health insurance do you accept?
We accept most insurance companies but we suggest that you reference your provider before booking an appointment with us. When you speak to our team we will ask for your policy number and authorization code on booking.
We also support most ‘ cash back’ firms. When payment is made do ask us for a receipt with the HCPC membership number which will entitle you to make a claim against your policy.
Can I buy BPPP Gift Vouchers?
Yes, we offer Gift Vouchers which can be used in full or part payment for any of our services. Please contact Reception for further details.